Return & Refund Policy

At Zavelix, we want you to shop with confidence. If something isn’t right with your order, our customer support team is here to help make it right.

30-Day Return Policy

You may request a return within 30 calendar days of receiving your order.

To qualify for a return, the product must:

• Be returned with all components, accessories and original packaging

• Be in its original condition, without damage caused by improper use

• Include proof of purchase or your Zavelix order number

You may carefully inspect the product after delivery. However, items showing excessive use, misuse, unauthorized modification or customer-caused damage may not qualify for a change-of-mind return.

Your statutory rights for faulty, defective or misdescribed products are not affected by this policy.

How to Request a Return

Before returning an item, email support@zavelix.us and provide:

• Your full name

• Order number

• Reason for the return

• Photos or a short video if the product is damaged, defective or incorrect

Once your request is reviewed, we will provide the applicable return instructions and return address.

Please do not send a product back without contacting us first. Unauthorized returns may be delayed or may not be identifiable when received.

Damaged, Defective or Incorrect Items

Please inspect your order shortly after delivery.

If your product arrives damaged, defective, incomplete or different from what you ordered, contact us as soon as reasonably possible. Include clear photos or a short video showing:

• The product and reported issue

• The shipping package

• The shipping label

• Any missing or damaged components

After reviewing the claim, Zavelix may offer an appropriate resolution, including:

• A replacement product

• Replacement components

• A repair, where appropriate

• A full or partial refund

When the issue is confirmed as our error or a covered product defect, Zavelix will cover the reasonable return shipping cost when a return is required.

Do not discard the product, packaging or shipping label until your claim has been resolved.

Change-of-Mind Returns

If you change your mind, order the wrong option or no longer require the product, you may request a return within the 30-day return period.

For approved change-of-mind returns:

• The customer is responsible for return shipping costs

• Original shipping charges are non-refundable, except where required by law

• Zavelix does not charge a restocking fee

• The customer remains responsible for the parcel until it reaches the approved return location

We strongly recommend using a trackable shipping service and retaining your shipping receipt.

Exchanges

If you received a damaged, defective or incorrect item, contact us so we can arrange the most appropriate replacement or exchange.

For change-of-mind exchanges, availability cannot be guaranteed. Depending on the circumstances, we may ask you to return the original product and place a new order for the preferred option.

Non-Returnable Items

Unless the product is faulty or applicable law provides otherwise, we may be unable to accept:

• Products returned after the 30-day return period

• Items damaged through misuse, neglect or improper handling

• Items with missing components or accessories

• Items modified or repaired without authorization

• Products returned without sufficient order information

• Gift cards or other non-physical products, if offered

Sale and promotional items remain eligible under the same return conditions unless clearly marked as final sale at the time of purchase.

Final-sale restrictions do not limit rights relating to faulty, defective, unsafe or misdescribed products.

Return Shipping

Return instructions and the correct return address will be provided after your request is approved.

Do not return an order to the address printed on the original shipping package unless Customer Support specifically instructs you to do so. That address may belong to a carrier or fulfillment facility that cannot process customer returns.

Zavelix is not responsible for return parcels sent to an incorrect or unauthorized address.

Return Inspection

Once your return is delivered, please allow 3–5 business days for it to be inspected.

We will email you after the inspection is completed and confirm whether your refund has been approved or whether additional information is required.

Where permitted by applicable law, a reasonable deduction may be made for loss in value caused by handling beyond what is necessary to inspect the product.

Refunds

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after the refund is issued for it to appear in your account. Processing time depends on your bank, card issuer or payment provider and is outside Zavelix’s direct control.

If the original payment method is no longer available, contact Customer Support. Alternative refund methods will only be considered when necessary and legally permitted.

Original Shipping Charges

For standard change-of-mind returns, original shipping charges are generally non-refundable.

If the entire order is returned because it arrived damaged, defective, incorrect or materially different from its description, eligible standard shipping charges will also be refunded where required by law.

Premium or expedited shipping upgrades are generally non-refundable beyond the cost of standard delivery, unless applicable law requires otherwise.

Order Cancellations

If you need to cancel or change an order, contact support@zavelix.us as soon as possible.

We will make every reasonable effort to assist, but cancellation cannot be guaranteed after an order enters processing or has been dispatched. Orders that have already shipped must follow the applicable return procedure after delivery.

Refused or Unclaimed Deliveries

Orders refused at delivery or left unclaimed may be returned to the sender.

If a refund is approved after the parcel is received and inspected, actual return shipping or carrier charges may be deducted where permitted by law.

This does not apply when a delivery is refused because the parcel is visibly damaged or the customer is exercising a legal right that prevents such a deduction.

Missing Refunds

If you have not received an approved refund after the expected processing period:

1. Check your bank or payment account again.

2. Contact your card issuer or payment provider.

3. Allow for any pending processing time.

4. Email support@zavelix.us with your order number.

We will verify the refund status and provide the available transaction details.

Consumer Rights

This policy operates in addition to any mandatory consumer rights that apply in your country or region.

Nothing in this policy excludes, restricts or replaces rights that cannot legally be limited, including applicable rights concerning faulty, unsafe, defective or misdescribed products.

Contact Us

For return, replacement or refund assistance, contact:

Customer Support: support@zavelix.us
Response time: Usually within 1–3 business days

Please include your full name and order number so we can assist you more quickly.

Last updated: August 13, 2026