Shipping Policy

At Zavelix, we work to process and deliver every order as quickly and reliably as possible. Below you’ll find clear information about order processing, estimated delivery times and shipment tracking.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Once your order has been processed and dispatched, you will receive a shipping confirmation with tracking information when available.

Business days do not include weekends or public holidays. During major sales, holidays or periods of unusually high demand, processing may take slightly longer.

Estimated Delivery Times

Delivery estimates begin after your order has been processed and shipped.

Destination	Estimated Delivery Time
United States	3–14 business days
United Kingdom	7–14 business days
New Zealand	7–14 business days
Canada	8–15 business days
Australia	7–14 business days
Rest of the World	7–21 business days

These are estimated delivery windows rather than guaranteed arrival dates. Actual delivery times may vary depending on the destination, local carrier operations, customs processing, public holidays, weather conditions or other circumstances outside our reasonable control.

Order Tracking

When tracking is available, your tracking details will be included in the shipping confirmation sent after dispatch.

Tracking information may take 2–5 business days to display its first update after the carrier receives the shipment. A temporary lack of updates does not necessarily mean the package has stopped moving.

Address Changes

Please review your shipping address carefully before completing your purchase.

If you notice an error, contact us at support@zavelix.us as soon as possible. We will make every reasonable effort to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has been handed to the carrier.

Zavelix cannot be held responsible for delivery issues caused by an incomplete or incorrect address submitted during checkout.

Split Shipments

In some cases, products from the same order may be shipped separately. If this happens, you may receive more than one package or tracking number.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Customs and Import Charges

International shipments may be subject to customs inspections, import duties, taxes or handling fees required by the destination country.

Any applicable charges are determined by local authorities and may vary by destination. Customs processing can also extend the estimated delivery time.

Delayed Orders

Occasional delays may occur because of customs inspections, carrier disruptions, severe weather, public holidays, unusually high demand or other events outside our reasonable control.

If your order has passed the maximum estimated delivery window, please contact us at support@zavelix.us with your order number and tracking information. We will review the shipment and help determine the appropriate next step.

Missing or Delivered Orders

If tracking shows that your order was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.

2. Check around the delivery location and with other members of your household.

3. Ask nearby neighbors, reception staff or building management.

4. Contact the local carrier for delivery details.

5. Contact Zavelix if the package still cannot be located.

Please notify us as soon as reasonably possible so we can assist with the carrier investigation. Resolution options depend on the investigation results and applicable consumer law.

Contact Us

If you have questions about your order or this Shipping Policy, contact:

Customer Support: support@zavelix.us
Response time: Usually within 1–3 business days

Please include your full name and order number so we can assist you more quickly.

Last updated: August 13, 2026